About Launchora
At Launchora, we blend timeless black and gold style with confidence-boosting fashion that goes beyond trends, crafted for you.
Return and Refund Policies
Thank you for shopping at Launchora. We want you to be completely satisfied with your purchase. Because we work with global suppliers to bring you the best prices, we have established the following guidelines to ensure a smooth return and refund process.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it.
Unworn, unused, with tags, and in its original packaging.
Accompanied by the receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer or the return address listed on your shipping label. We will provide you with a specific return address once your request is approved.
2. Damages, Defects, and Wrong Items
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
For items that arrive damaged or defective, please email us at customersupport@launchora.store with:
Your order number.
A clear photo or video showing the damage or defect.
Once verified, we will arrange for a replacement to be shipped to you at no extra cost, or issue a full refund.
3. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products, cosmetics, or intimate apparel).
Items purchased on sale, clearance, or via gift cards.
4. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Cancellations
Because we automatically process orders with our suppliers to ensure fast delivery, we can only accommodate order cancellations within [e.g., 6 to 12] hours of purchase. Once an order has been processed or shipped, it cannot be canceled and must go through the standard return process.
6. Refunds Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-7] business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
How to Initiate a Return
To start a return, you can contact us at customersupport@launchora.store. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.